"Logs not available at this time" in a cluster on RSA Governance & Lifecycle
Last Modified: 2023-10-05
Article Number
000068269
Applies To

This is a known issue in the following versions:

  • SecurID Governance & Lifecycle 7.5.2 
Issue
The Server Nodes tab under Admin > System menu on the UI displays the message "Logs not available at this time" for the other nodes in a multi-node cluster deployment of RSA Governance & Lifecycle.

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Cause
This issue occurs due to a problem processing a backlog of messages between the nodes in a cluster.
Resolution

This issue is resolved in the following versions which include improvement in the message handling between the server nodes and between the server and agents.

  • SecurID Governance & Lifecycle 7.5.2 P08
  • RSA Governance & Lifecycle 8.0.0
Notes
See related article:  Timeout when editing a collector in RSA Governance & Lifecycle

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