New Change Requests become stuck at every Approval Node regardless of Approval status in RSA Identity Governance & Lifecycle
Originally Published: 2015-11-06
Article Number
Applies To
RSA Version/Condition: All
Platform/Application Server: WildFly
Platform: SUSE Linux Enterprise Server (SLES)
Issue
Cause
Resolution
- Stop RSA Identity Governance & Lifecycle and the Oracle services:
acm stop acm stoporacle
- Switch to the root user and set the correct time zone. This step may be skipped if the configured timezone is correct.
If /etc/localtime is NOT a symbolic link:
- Check the contents of /etc/localtime to verify if the timezone is already correct. If it is, then skip to Step 3.
zdump /etc/localtime
- Backup the currently configured timezone:
su - cp /etc/localtime /etc/localtime.backup_<date>
- Find your correct timezone in /usr/share/zoneinfo. An example would be /usr/share/zoneinfo/US/Eastern.
- Replace the currently configured timezone with the correct one.
cp <new_timezone> /etc/localtime
EXAMPLE:
cp /usr/share/zoneinfo/US/Eastern /etc/localtime
If /etc/localtime is a symbolic link:
- Check the link to verify if the timezone is already correct. If it is, then skip to Step 3.
# ll /etc/localtime /etc/localtime -> /usr/share/zoneinfo/<timezone>
EXAMPLE:
# ll /etc/localtime /etc/localtime -> /usr/share/zoneinfo/US/Eastern
- Backup the symbolic link:
tar -cvf localtime_backup<date>.tar /etc/localtime
- Find your correct timezone in /usr/share/zoneinfo. An example would be /usr/share/zoneinfo/US/Eastern.
- Modify the symbolic link to point to the new timezone.
ln -sfn /usr/share/zoneinfo/<new_timezone> localtime
EXAMPLE:
ln -sfn /usr/share/zoneinfo/US/Eastern localtime
- Set the correct date and time. The command should look like this.
date -s "DD MMM YYYY HH:MM:SS"
- Sync the BIOS hardware clock.
hwclock -w
- Switch to the oracle user, then start Oracle services.
su - oracle acm startoracle
- Login to the database as SYSDBA to clear any database cache issues related to time:
SQLPLUS / as SYSDBA SQL> STARTUP FORCE;
- Start RSA Identity Governance & Lifecycle
acm start
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