No details are displayed on the Web Server tab of the RSA Token Server appliance
4 years ago
Originally Published: 2016-01-26
Article Number
000049850
Applies To
RSA Product Set: Key Manager
RSA Product/Service Type: Token Server (RTS)
Issue
When logging in to the /admin URL of the RTS appliance and clicking on the Web Server tab, there is no details being displayed.

After enabling logging, the following is logged:
[it1] root@rts1:/opt/appliance_admin# tail -100 /tmp/appliance_admin.error.log
[26/Jan/2016:10:45:14] HTTP Traceback (most recent call last):
  File "/usr/lib/python2.4/site-packages/cherrypy/_cprequest.py", line 606, in respond
    cherrypy.response.body = self.handler()
  File "/usr/lib/python2.4/site-packages/cherrypy/_cpdispatch.py", line 25, in __call__
    return self.callable(*self.args, **self.kwargs)
  File "/opt/appliance_admin/appliance_admin.py", line 658, in web_server
    for _file in os.listdir('/opt/rsa/CA-Admin/p12s'):
OSError: [Errno 13] Permission denied: '/opt/rsa/CA-Admin/p12s'

 
Cause
This issue is caused by an invalid folder permission.
Resolution
Check the permissions on the folders below and confirm that they are set to 0770.
  • /opt/rsa/CA-Admin/p12
  • /opt/rsa/CA-Admin/private
  • /opt/rsa/CA-Admin/requests