RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.1.1.2 or higher

RSA Authentication Manager 8.x Web-Tier deployment on Windows or Linux servers.  

• After upgrading to RSA Authentication Manager 8.x, the Web-Tier status in the Operations Console displays:

• After uninstalling the Web-Tier and reinstalling it using the new Web-Tier Update package, the same status continues to appear:

The new Web-Tier package does not overwrite all existing files during reinstall.
Leftover files cause the web tier to continue reporting Reinstall Required even after the reinstall completes.

Uninstalling the Web Tier

1. Uninstall the web tier using the uninstall executable in the  :  ../uninstall

2. After the uninstaller finishes, delete the old install directory manually.

   If the Web Tier is installed on Linux

   Run the following command as root, replacing the path with the actual installation directory:

rm -rf <WebTier_Install_Dir>

rm -rf /opt/RSASecurity/

         If the Web Tier is installed on Windows

           Run the following command as administrator from the command line, replacing the path with the actual installation directory:

RD /S /Q "<WebTier_Install_Dir>"

RD /S /Q "C:\Program Files\RSASecurity"

3. Reboot the web-tier server.

4. Generate the new web-tier package.

5. Proceed with the reinstall.

Removing all old files ensures that no outdated or corrupted files remain, which allows the reinstall to complete successfully.