Opening a Support Request with RSA Customer Support
Originally Published: 2014-10-22
Article Number
Applies To
Issue
Resolution
Please call RSA Customer Support for urgent related matters using one of the listed telephone numbers at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm.
Customers wishing to open a support request for non-urgent matters can email support@rsa.com using the email template below. Emails sent to support@rsa.com are processed Monday through to Friday, during RSA business hours. RSA Customer Support centers and information on RSA business hours are listed at URL http://www.emc.com/support/rsa/contact/index.htm.
Customers can open and manage cases online via case management in RSA SecurCare. Customers are required to register for case management where a token is provided, allowing the customer to authenticate to this service.
IMPORTANT NOTE: use URL https://knowledge.rsasecurity.com/mrktng/findserial.aspx to locate the RSA product license information.
Email template:
| Company | ||
| Name | | |
| Address | | |
| Contact Information | ||
| Primary | First Name | |
| Last Name | | |
| Email Address | | |
| Telephone Number | | |
| Secondary | First Name | |
| Last Name | | |
| Email Address | | |
| Telephone Number | | |
| Preferences | ||
| Preferred Communication | Phone / Email | |
| Preferred Language | English / Other (please state other language) | |
| RSA Product Information | ||
| Product Name | | |
| Product Version | | |
| Product License | | |
| Platform Product Installed On (e.g. Microsoft Windows 2008 R2) | ||
| Type of Environment (e.g. VMware) | ||
| Question or Reported Issue | ||
| Description | | |
| Error Messages | |
The Customer Guide to RSA Technical Support is found at URL http://www.emc.com/collateral/software/technical-documentation/9213-h9036-cusip-gd-0911.pdf providing information on support offerings, case management processes and RSA support policies.
Related Articles
How to upload files to RSA Customer Support for analysis Number of Views RSA MFA Agent for UNIX Platform Support Matrix Number of Views Does RSA support the installation of third party software or applications on the RSA Authentication Manager 8.X (virtual) … Number of Views Common questions regarding RSA SecurID tokens and access to RSA technical support Number of Views How to Configure Palo Alto Global Protect VPN to support RSA AM to be LDAP + Passcode Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device How to implement SAML SSO Authentication with Microsoft Azure Active Directory and RSA Identity Governance & Lifecycle RSA Authentication Manager 8.9 Patches and Hotfixes Readme "No decryption codes were found in the zip file" error when decrypting RSA SecurID tokens How to download full kits, service packs, and patches from RSA Link for RSA Identity Governance & Lifecycle
Don't see what you're looking for?
