Provisioning e-mails not being sent by RSA Authentication Manager 8.1
Originally Published: 2016-04-21
Article Number
Applies To
| RSA Product Set: SecureID RSA Version/Condition: Authentication Manager Platform: VM/Appliance O/S Version: 8.x |
Issue
- Provisioning e-mails notifications to super Admins and to users are not being received.
- Tcpdump is showing NO traffic going out of the primary server when approving a provisioning request from Security Console.
- SMTP Test e-mails from Security Console are sent/received successfully.
Cause
- AM services are responsible for sending these e-mails.
Resolution
- Restart RSA AM services by performing the below steps:
- SSH to primary server
- Run this command
/opt/rsa/am/server/rsaserv restart all
- E-mails should now be sent successfully.
Related Articles
Email is sending HTML content in the subject line in RSA Identity Governance & Lifecycle Number of Views How to replace the default prompt strings used in RSA SecurID authentication with customized strings for RSA Authenticatio… Number of Views RSA Identity Governance and Lifecycle email not being sent due to javax.mail.MessagingException: Could not connect to SMTP… Number of Views After patching to RSA Identity Governance & Lifecycle 7.0.2 P03+, emails are not generated and sent due to the error 'Ille… Number of Views How to define email recipients of emails defined in RSA Identity Governance & Lifecycle email templates Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA SecurID Authentication Engine 3.0.0 for Java Release Notes RSA Authentication Manager 8.3 Dell 630 and 230 hardware appliance loses ability to access keyboard when running PING 4.0 … RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows
Don't see what you're looking for?
