RSA Identity Governance and Lifecycle email not being sent due to javax.mail.MessagingException: Could not connect to SMTP host
Originally Published: 2017-06-21
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 6.9.1 and above
Platform: Linux
Issue
When the connection to the email server is tested, the following message is returned:
Default email account test: Failed to connect to the outbound email server
Details: Could not connect to SMTP host: <server name>, port: 25, response 421
Approval Email Account Test: Approval email account is not defined
Approval Reply Test: Approval inbound email server is not defined
Details: Could not connect to SMTP host: <server name>, port: 25, response 421
Approval Email Account Test: Approval email account is not defined
Approval Reply Test: Approval inbound email server is not defined
06/18/2017 12:35:58.100 WARN (http-0.0.0.0-8443-1) [com.aveksa.server.email.EmailSenderServiceClient] Messaging Exception connecting to the default mail server with the default account.
javax.mail.MessagingException: Could not connect to SMTP host: 168.192.1.2, port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at com.aveksa.server.email.EmailClient.sendEmail(EmailClient.java:285)
at com.aveksa.server.email.EmailSenderServiceClient.testOutboundMailServer(EmailSenderServiceClient.java:421)
at com.aveksa.gui.pages.admin.system.email.settings.test.TestMailSettingsResultsDialogView.printContent(TestMailSettingsResultsDialogView.java:49)
at com.aveksa.gui.pages.base.view.DialogPageView.makeContent(DialogPageView.java:134)
at com.aveksa.gui.pages.base.view.DialogPageView.handleRequest(DialogPageView.java:34)
at com.aveksa.gui.pages.base.data.PageData.drawView(PageData.java:99)
at com.aveksa.gui.pages.base.data.PageData.handleRequest(PageData.java:91)
at com.aveksa.gui.pages.base.data.dialog.EditableDialogPageData.handleRequest(EditableDialogPageData.java:69)
at com.aveksa.gui.pages.PageManager.forwardRequest(PageManager.java:559)
at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:323)
at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:254)
at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:176)
at com.aveksa.gui.core.MainManager.doGet(MainManager.java:125)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:67)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.aveksa.gui.util.security.XSSFilter.doFilter(XSSFilter.java:20)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:701)Cause
Examining the Java Call Stack, we see the following significant Java Classes
javax.mail.MessagingException: Could not connect to SMTP host: 168.192.1.2, port: 25, response: 421 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275)
- com.sun.mail.smtp are the Java Classes for email.
- Java Class SMTPTransport.openServer is making the connection to the email server, but has returned the MessagingException.
Resolution
However, RSA recommends you also engage the System Administrator for the system where the email server is running. Please note that RSA Identity Governance and Lifecycle Hardware Appliances do not have an email server installed, as the customer email server is always used.
