Authentication Manager 8.x
- On the Security Console, navigate to Setup > System Settings.
- Select one of the options below that are highlighted in red (Email (SMTP), Logging, Session Handling, Caching and/or Network Monitoring (SNMP)):
The error below displays:
System Internal Error
There was a problem processing your request. Contact your system administrator.
A replica has failed to attach or has become out of sync with the primary. All of the options highlights above will bring up an option to choose instance to which the changes should apply. Since one instance is offline, the system cannot select it and throws the error.
For some reason the replica either never attached to the primary, or has become severely out of sync. On the Operations Console, check Replication Status. The replica was showing <unknown> both for name and for date of last replication.
To resolve the error,
- Login to the Operations Console on the primary server.
- Navigate to Deployment Configuration > Instances.
- Delete the faulty replica.
- Generate a new replica package.
- Follow steps in the Authentication Manager Setup and Configuration Guide for your version of Authentication Manager to stand up a new virtual server to attach it to the primary as a replacement replica.
Removing this replica from the deployment via the Operations Console immediately resolved the issue.
Related Articles
Configure the Telemetry Service 62Number of Views RSA Authentication Manager 8.2 SNMP Reference Guide 118Number of Views KRA cannot reach SMTP server to send email notifications 25Number of Views RSA Authentication Manager 8.1 Security Configuration Guide 48Number of Views Configure SNMP 160Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x