REST harness generates an error message unable to read a known contact list for RSA Authentication Manager Prime
Originally Published: 2015-05-04
Article Number
Applies To
RSA Product/Service Type: Authentication Manager Prime
Issue
Request started at: dd/mm/yyyy hh:mm:ss PM == Elapsed time nn:nn:nn.nnnnnnn http://localhost:8080/am8/user/search/rsatest?searchType=equals ---- GET -------- <?xml version="1.0" encoding="UTF-8" standalone="no"?> <serviceResult errorMessage="java.lang.Exception : ==DC== Unable to read a known contact list!" result="false"/>
With debug parameter ( '-Dlog.level=DEBUG' ) enabled the RSA Authentication Manager Integration Service am8 log file in <AMIS_HOME>\amis\logs folder reports a connection problem:
2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,==DC== [ACTIVE THREAD] Active count: 3 2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,==DC== Creating new driver 2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,==DC== Reading contact list from default am server. 2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,==DC== Reading contact list from ip: app81p.csau.ap.rsa.net 2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,Creating connection to: app81p.csau.ap.rsa.net 2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,creating connection to am8 2015-05-04T15:56:40,040+1000,com.rsa.ucm.am8,27,INFO ,Creating connection to am8 using: amisadmin 2015-05-04T15:56:40,086+1000,com.rsa.ucm.am8,32,ERROR,==DC== Error reading contact list from server/FAILURE_LOG[$Thread: 29 com.rsa.authn.AuthenticationCommandException: Access Denied STACK_TRACE[$com.rsa.authn.AuthenticationCommandException: Access Denied com.rsa.authn.AuthenticatedTargetImpl.login(AuthenticatedTargetImpl.java:172) com.rsa.command.ConnectionFactory$ConnectionImpl.connect(ConnectionFactory.java:758) com.rsa.command.ConnectionFactory$ConnectionImpl.connect(ConnectionFactory.java:740) com.rsa.ucm.AuthManager.AuthManagerSession.createSession(AuthManagerSession.java:194) com.rsa.ucm.AuthManager.AuthManagerSession.<init>(AuthManagerSession.java:82) com.rsa.ucm.AuthManager.SessionFactory.createSession(SessionFactory.java:26) com.rsa.ucm.AuthManager.AMDriverFactory.create(AMDriverFactory.java:81) com.rsa.ucm.AuthManager.AMDriverFactory.create(AMDriverFactory.java:13) com.rsa.ucm.AuthManager.DriverCache.getContactListFromServer(DriverCache.java:47) com.rsa.ucm.AuthManager.DriverCache.getServerList(DriverCache.java:82) com.rsa.ucm.AuthManager.DriverCache.createSessionOnPrimary(DriverCache.java:138) com.rsa.ucm.AuthManager.DriverCache.createSession(DriverCache.java:198) com.rsa.ucm.AuthManager.DriverCache.get(DriverCache.java:237) com.rsa.ucm.AuthManager.AMService.getDriver(AMService.java:75) com.rsa.ucm.AuthManager.AMService.userSearch(AMService.java:211) com.rsa.ucm.shared.extensions.AMExtensionService.userSearch(AMExtensionService.java:128) com.rsa.ucm.shared.resources.UserManager.search(UserManager.java:188) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
Cause
Resolution
- Enter the superadmin account logon credentails:
- Change the password when prompted:
- Use the Authenticate (tdsAuthenticate) and Authentication Manager REST Harness (amServiceHarness) programs to test the RSA Authentication Manager Integration Service configuration after following the Security Console prompts to change the superadmin account password.
Notes
| Name | Executable | Location |
| Authenticate | tdsAuthenticate.exe | <AMIS_HOME>\amis\apps\harness\auth |
| Authentication Manager Rest Harness | amServiceHarness.exe | <AMIS_HOME>\amis\apps\harness\amis-methods |
