RSA Authentication Agent 7.3.2 for Microsoft Windows SecurID passcode prompt does not appear if the lockout is automatic
Originally Published: 2017-05-02
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.3.2
Issue
If a machine is allowed to get locked automatically after the configured time interval, the user does not get passcode prompt. A user first authenticates with the SecurID passcode. After 60 minutes of idle time, the machine automatically locks out and the user is prompted for their Windows password but not for the SecurID passcode.
However, if the user locks the machine manually and then tries to unlock it, the user is prompted for their SecurID passcode. The expected behavior is that after 60 minutes of idle time, the user should be prompted for their SecurID passcode.
Cause
Resolution
To confirm if this is still the latest build, please contact technical support.
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