RSA Authentication Manager SDK 8.5 (for Java) failed on startup with a "CRED_MISMATCH" error
Originally Published: 2015-12-04
Article Number
Applies To
RSA Product/Service Type: Authentication Manager SDK / API
RSA Version/Condition: 8.5
Platform: Java
Issue
The error message below is reported in the output.
Can't create api: com.rsa.authagent.authapi.AuthAgentException: Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
com.rsa.authagent.authapi.AuthAgentException: com.rsa.authagent.authapi.AuthAgentException: Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
at com.rsa.authagent.authapi.AuthSessionFactory.a(AuthSessionFactory.java)
at com.rsa.authagent.authapi.AuthSessionFactory.getInstance(AuthSessionFactory.java)
at AuthUser.<init>(AuthUser.java:32)
at AuthUser.main(AuthUser.java:62)
com.rsa.authagent.authapi.AuthAgentException: com.rsa.authagent.authapi.AuthAgentException: Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
at com.rsa.authagent.authapi.AuthSessionFactory.a(AuthSessionFactory.java)
at com.rsa.authagent.authapi.AuthSessionFactory.getInstance(AuthSessionFactory.java)
at AuthUser.<init>(AuthUser.java:32)
at AuthUser.main(AuthUser.java:62)
The API log reports the error message below.
[2015-12-03 16:50:30,241] INFO main - staring key negotiation. Connection: ServerConnection [ serviceType=MSGKEY, serviceURL=http://192.168.56.100:5500/Services/MessageKeyService, conn=null]
[2015-12-03 16:50:30,389] ERROR main - Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
[2015-12-03 16:50:30,389] ERROR main - Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
[2015-12-03 16:50:30,389] ERROR main - Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
[2015-12-03 16:50:30,389] ERROR main - Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: connect exception processing key negotiation request: com.rsa.authmgr.commonagent.h: Key negotiation exchange failed. Server response was CRED_MISMATCH
Resolution
To resolve it, there are two options that can be performed.
Option 1
- Comment "RSA_AGENT_NAME" in the rsa_api.properties file (when this line was commented out Agent SDK will use it's hostaname as the agent name).
- In Security Console, modify that agent record and change its name to the hostname of the agent machine.
For example: if the Agent machine's hostname is "agentA.emc.lab" then you need to change the agent name in security console to "agentA.emc.lab" instead.
Options 2
Uncomment and give a value to "RSA_AGENT_NAME" in rsa_api.properties file. Then, in Security Console give the same name to that agent record.
For example: You give the value of "RSA_AGENT_NAME" in rsa_api.properties as "AgentA", then, in Security Console, you need to set the agent record name to: "AgentA" as well.
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