RSA Authentication agent for web not allowing voice mails to be sent to OWA user when enabled
Originally Published: 2019-11-06
Article Number
Applies To
Windows 2012
Windows 2016
IIS 9.0
Issue
OWA users do not get voice mails when email login is protected with SecurID. The exchange server is protected with SecurID using RSA Authentication for Web. If SecurID protection is disabled, users can get voicemail messages.
Resolution
1. Click on ECP
2. In middle pane, double-click on Authentication
3, Enable anonymous authentication. (Should already be enabled)
4. Disable Windows authentication.
5. Click on ECP again
6. Double-click the SecurID icon.
7. Click the check-box for Protect, only, (Uncheck for SSO).
8. Click on OWA
9. In middle pane, double-click on Authentication
10. Disable anonymous authentication and Windows authentication.
11. Enable Basic Authentication
12. Click on OWA again.
3. Double-click the SecurID icon.
14. Click the check-box for Protect, only, (Uncheck for SSO).
15. Now, go to the Exchange backend server WebSite.
16. Click on ECP
17. Double-click the SecurID icon.
18. Click the check-box for Protect, only, (Uncheck for SSO). (Ignore any errors that may display.)
19. Click on OWA.
20. Double-click the SecurID icon.
21. Click the check-box for Protect, only, (Uncheck for SSO). (Ignore any errors that may display.)
22. From a command line, issue, IISRESET.
Related Articles
How do you remove the Microsoft Outlook integration installed by KCA? Number of Views Digitally signed email does not display when using Microsoft Outlook Web Access (OWA) Number of Views How do I send direct messages to other users in RSA Community? Number of Views Microsoft Outlook on the Web 2016 - RSA Ready SecurID Access Implementation Guide Number of Views Microsoft Outlook Web Access 2013 - HFED SSO Agent Configuration - SecurID Access Implementation Guide Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows RSA Authentication Manager 8.9 Patches and Hotfixes Readme Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
