RSA Identity Governance & Lifecycle request form does not populate Entitlement selector correctly
4 years ago
Originally Published: 2018-10-18
Article Number
000041703
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2 P05, 7.1.0 P01
Issue

RSA identity Governance & Lifecycle custom request forms that use an Entitlement Rule based on a form field or drop down fail to populate the Entitlement selection list correctly.  The form will display with an empty entitlement selection box with 0 total items. 
 

0 groups (0 total items)
 

User-added image

This affects the following Form Control Type(s):

  • Entitlement Table,
  • Entitlement Table (non-Visual), and
  • Entitlement Table with Actions

Where content is dynamically generated dependent on the value selected in a different form variable avform.*

User-added image

If the user presses Next and then Back, the form may be refreshed correctly. 

Cause
This is a known issue in the following patches:
  • RSA Identity Governance & Lifecycle 7.0.2 P05
  • RSA Identity Governance &d Lifecycle 7.1.0 P01 (note the current shipping version of 7.1.0 is 7.1.0 P01)




 
Resolution
This issue is resolved in the following patches:
 
  • RSA Identity Governance & Lifecycle 7.0.2 P03
  • RSA Identity Governance & Lifecycle 7.1.0 P03
  • RSA Identity Governance & Lifecycle 7.1.1
Workaround
There is no known workaround for this issue. 
Notes
Workaround will affect forms that were working correctly on previous versions of the product.