RSA SecurID Software Token 4.1.2 and 4.2.1 for Mac OS X displays: No token storage device was detected. Verify that the device is attached or contact your administrator
2 years ago
Originally Published: 2019-02-01
Article Number
000044715
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: SecurID Software Token 
RSA Version/Condition: 4.1.2, 4.2.1
Issue
The following error message displays when importing an RSA SecurID Software Token:
 
No token storage device was detected. Verify that the device is attached or contact your administrator


User-added image


User-added image

User-added image
 
Cause
The com.rsa.Software Token.Policies.plist file is in the templates subfolder with the installation media and it is recommended that it be configured before installation. 
Resolution
The following steps need to be performed on the Mac for a successful token import. 
  1. Open a command prompt.
  2. Navigate to /Library/Preferences.
cd /Library/Preferences
  1. Run the following commands:
plutil -convert xml1 'com.rsa.Software Token\Desktop.plist'
plutil -convert xml1 'com.rsa.Software Token\Library.plist'
  1. Reboot the machine and import the token. 
Notes
You can enable debugging of the application with the following steps.
  1. Use any editor and edit com.rsa.Software Token\Library.plist.
  2. The important thing is to change the LogLevel value from INFO to DEBUG.

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