RSA enVision %NIC-3-508041: Packager, Packager: Warning Packager appears to be falling behind on processing device
2 years ago
Originally Published: 2016-03-10
Article Number
000063220
Applies To
RSA Product Set: enVision
RSA Product/Service Type: enVision 
RSA Version/Condition: 4.1
Platform: Windows Server 2003/2008R2
 
Issue
1- enVision collector is not processing any nuggets. 
2- D:\ Drive  space is fully utilized with queued nuggets. 
3- Stop NIC Packager service and run it in Debug mode as follows: 
-  go to services.msc then stop NIC Packager service. 
- Open enVision's cmd and issue below command:
cd /d %_envision%/bin 
pi_packager -v 

- you will notice below error: 
 
%NIC-3-508041: Packager, Packager, -, -, -, -, Detail: 5844: Warning Packager appears to be falling behind on processing device

 
Cause
%NIC-3-508041: Packager, Packager, -, -, -, -, Detail: 5844: Warning Packager appears to be falling behind on processing device

 
Resolution
1- on your enVision collector  go to:
e:\nic\4100\sitename_ES-LC\etc
2- Add the below:
 
PACKAGER_NUMBER_PROCESSING_THREADS=6

3- Save and close file.

4- Restart NIC packager service.