Remote Agent fails to start with 'Could not load certificate' error in RSA Identity Governance & Lifecycle
Originally Published: 2017-01-26
Last Modified: 2023-09-25
Article Number
Applies To
RSA Version/Condition: 6.x, 7.0.x, 7.1.x, 7.2.x
Issue
INFO [com.aveksa.server.certificates.CertificateManager]
Get X509Certificate $EAR/aveksa.war/WEB-INF/certs/ca/cacert.pem ERROR [com.aveksa.server.certificates.CertificateManager] invalid stream header: 2D2D2D2D ERROR [com.aveksa.server.certificates.CertificateManager] Could not load certificate: $EAR/aveksa.war/WEB-INF/certs/ca/cacert.pem from database. ERROR [com.aveksa.server.agent.message.ExceptionMessage] com.aveksa.server.agent.message.ConnectionException: Server has no Certificate of Authority.
Subject DN: CN=acm-691,OU=Aveksa,O=Aveksa,L=Waltham,ST=Massachusetts,C=US. Issuer DN: CN=acm-691,OU=Aveksa,O=Aveksa,L=Waltham,ST=Massachusetts,C=US at com.aveksa.AgentServlet.serverCertificateNoCertAvailableResponse(AgentServlet.java:192) at com.aveksa.AgentServlet.authenticateAgent(AgentServlet.java:226) at com.aveksa.AgentServlet.doPost(AgentServlet.java:99) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446) at java.lang.Thread.run(Thread.java:701)
Get X509Certificate $EAR/aveksa.war/WEB-INF/certs/ca/cacert.pem ERROR [com.aveksa.server.certificates.CertificateManager] invalid stream header: 2D2D2D2D ERROR [com.aveksa.server.certificates.CertificateManager] Could not load certificate: $EAR/aveksa.war/WEB-INF/certs/ca/cacert.pem from database. ERROR [com.aveksa.server.agent.message.ExceptionMessage] com.aveksa.server.agent.message.ConnectionException: Server has no Certificate of Authority.
Subject DN: CN=acm-691,OU=Aveksa,O=Aveksa,L=Waltham,ST=Massachusetts,C=US. Issuer DN: CN=acm-691,OU=Aveksa,O=Aveksa,L=Waltham,ST=Massachusetts,C=US at com.aveksa.AgentServlet.serverCertificateNoCertAvailableResponse(AgentServlet.java:192) at com.aveksa.AgentServlet.authenticateAgent(AgentServlet.java:226) at com.aveksa.AgentServlet.doPost(AgentServlet.java:99) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446) at java.lang.Thread.run(Thread.java:701)
Cause
Resolution
For steps to do this, please see RSA Knowledge Base Article 000038314 -- How to update the root (server) and client certificates in RSA Identity Governance & Lifecycle.
Notes
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