Run as a different user prompts for a passcode not password with RSA Authentication Agent 7.4 for Windows
Originally Published: 2019-06-21
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.4
Issue
When launching an application on a machine that has the RSA Authentication Agent for Windows installed and using the option to Run as different user, the user is prompted for a passcode instead of the Active Directory password even if the user is not challenged. Thus if the user does not have a passcode/token assigned and he tries to put the password instead, it gives the following error:
Authentication failed
If the need is to be prompted for a password instead of passcode, a registry key should be created.
Resolution
- From Start > Run, key in regedit and press Enter to open the registry editor.
- Open or create the key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\RSA\RSA Desktop\Local Authentication Settings.
- Create a REG_SZ value named RDCFileName.
- Click on it and choose Modify.
- Set the Value data to C:\Windows\explorer.exe.
- Click OK when done.
- Reboot the machine and test.
- Run As now should prompt for password:
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