SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA error although tokens exist in RSA Authentication Manager 8.x
Originally Published: 2019-07-15
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA
There are unassigned tokens in Authentication Manager and all expired tokens have been deleted, as per 000036791 - SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA Software token of the requested type is not available in your security domain scope in the expiration criteria configured in System Settings > Tokens
Resolution
- Login to the primary RSA Authentication Manager Security Console.
- Navigate to Setup > System Settings > Authentication Settings > Tokens.
- Under Token Assignment, there is an option labeled Only automatically assign tokens that do not expire for.
- Change this value to a smaller number, such that it matches the expiration date of the tokens you have in your deployment..
Related Articles
How to resolve 'EXP-00000: Export terminated unsuccessfully' error encountered during Oracle Export in Thor Xellerate Number of Views SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA Software token of the requested type is not available in your se… Number of Views Authentication Manager Log Messages (23001-23091) Number of Views How to replace an existing token in RSA Authentication Manager 8.x with a specific token and not with the Next Available T… Number of Views Authentication Manager Log Messages (23001-23091) Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Release Notes for RSA Authentication Manager 8.8 RSA announces End of Life EOL dates for RSA MyAccessLive Service RSA Authentication Manager 8.9 Administrator's Guide
Don't see what you're looking for?
