SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA error although tokens exist in RSA Authentication Manager 8.x
Originally Published: 2019-07-15
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA
There are unassigned tokens in Authentication Manager and all expired tokens have been deleted, as per 000036791 - SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA Software token of the requested type is not available in your security domain scope in the expiration criteria configured in System Settings > Tokens
Resolution
- Login to the primary RSA Authentication Manager Security Console.
- Navigate to Setup > System Settings > Authentication Settings > Tokens.
- Under Token Assignment, there is an option labeled Only automatically assign tokens that do not expire for.
- Change this value to a smaller number, such that it matches the expiration date of the tokens you have in your deployment..
Related Articles
How to resolve 'EXP-00000: Export terminated unsuccessfully' error encountered during Oracle Export in Thor Xellerate Number of Views RCM 6.7 shows vulnerabilities with Apache 1.3.33 Number of Views SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA Software token of the requested type is not available in your se… Number of Views RSA Identity Governance and Lifecycle Role Entitlement Data Collector (EDC) slow collection time in Indirect Relationship … Number of Views Generic REST Collector fails with 'Access token has expired' error in RSA Identity Governance & Lifecycle Number of Views
Trending Articles
RSA Release Notes: Cloud Access Service and Authenticators Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
