Self-Service Console doesn't display On-Demand Authentication (ODA) link for RSA Authentication Manager 8.x
Originally Published: 2014-10-27
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
- There is a link for On-Demand Authentication in the RSA Authentication Manager 7.1 Self-Service Console that says "Get an On-Demand Tokencode" link. It leads to the page: "Send Me an On-Demand tokencode" that goes to https://<FQDN>:7004/console-selfservice/OnDemandOTTLogin.do?action=nvPreEdit.
- RSA Authentication Manager 8.x does not have a Get an On-Demand Tokencode link in the Self-Service Console RSA Authentication Manager 7.1 had.
Cause
Resolution
However, the functionality still exists that the page.
The "Send Me an On-Demand tokencode" page can be accessed by using the direct URL of https://<FQDN>:7004/console-selfservice/OnDemandOTTLogin.do?action=nvPreEdit.
Workaround
With an On-Demand tokencode, the following process occurs on either the Authentication Agent or RADIUS client:
- The user accesses a protected resource, and the agent prompts the user for a user ID and passcode.
- The user enters his or her user ID and, at the passcode prompt, an On-Demand Authentication (ODA) PIN, not passcode.
- When a user who is enabled for the On-Demand tokencode service enters an ODA PIN at the passcode prompt, Authentication Manager recognizes that the user is actually making a request for an On-Demand tokencode.
- Authentication Manager sends a tokencode to the user.
- The authentication agent prompts the user to enter the tokencode.
- The user enters the received On-Demand tokencode.
This is covered in more detail on pages 231-232 of the RSA Authentication Manager 8.1 Administrator's Guide.
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