Token Import Not Showing Security Domain Dropdown in the RSA Authentication Manager 8.x
4 years ago
Originally Published: 2021-06-14
Article Number
000043158
Applies To
RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 or later
O/S Version: Suse Linux Enterprise Server (SLES) 11 SP4 or later
Product Name: Authentication Manager
Product Description: null
Issue
When administrator logs in Security Console and opens Token Import Job, it doesn’t show Security Domain Dropdown menu under Administrative Control. Administrators with correct Administrative Scope in the selected Security Domain should be able to manage and assign these tokens.
[Working system] 
working system
[Problematic system]
problematic system
problematic system2
Cause
This is observed when there is a local DNS issue that the Security Domain Dropdown menu is failing to present correctly.
Resolution
  1. Ensure the RSA Authentication Manager is locally resolvable. Check forward and reverse lookup with nslookup <fqdn> and nslookup <IP>
  2. Ensure administrators access Security Console with correct URL, https://<FQDN>/sc or https://<FQDN>:7004/console-ims
  3. Administrators may need to update the host's file with AM Server entry in the local machine if there is a DNS issue.

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