Trusted Network policy attribute does not work correctly with applications configured after disabling Identity Confidence Collection with the RSA SecurID Access Application Portal
Originally Published: 2020-05-06
Article Number
Applies To
RSA Product/Service Type: Cloud Authentication Service, Identity Router
RSA Version/Condition: Identity Router 12.9.0.0.4
Issue
For example, the access policy is configured to allow access to users on a trusted network. Instead, users are denied access or prompted for multifactor authentication (MFA) when trying to access the application from a trusted network.
Cause
To confirm the setting,
- Launch the Cloud Administration Console.
- Go to My Account > Company Settings > Company Information > Identity Confidence Collection.
To verify the software version of an identity router,
- Launch the Cloud Administration Console.
- Go to Platform > Identity Routers.
- Click the dropdown arrow next to the identity router's name.
- Select Software Version.
Resolution
Workaround
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