Unable to SSH SA Appliances during the 10.6.2 upgrade and received update error in host page
Originally Published: 2017-01-23
Article Number
Applies To
RSA Product/Service Type: SA Security Analytics Server,SA Core Appliance
RSA Version/Condition: 10.6.2.0
Platform: CentOS
Issue
Cause
Resolution
1. Connect the appliance through IDrac or VM console
2. Stop the iptables
service iptables stop
3. Check update and update the appliance through the SA UI.
4. Reboot the appliance through the UI once all packages installed.
5. Try to ssh the appliance once the system rebooted
6. Follow the step 1 and 2 if the appliance blocked again the port 22.
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