Unable to install RSA Authentication Manager Web Tier on Microsoft Windows Server
Originally Published: 2019-06-10
Last Modified: 2023-11-30
Article Number
Applies To
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.4.0
Platform: Windows
Issue
75563 2019-06-10 03:30:07,657 INFO: ==========copyWlsFiles DONE===========
[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
[java] Unable to locate or create a temporary directory for the Oracle Universal Installer.
Exception in thread "main" : Java returned: 1
at org.apache.tools.ant.taskdefs.Java.execute(Java.java:111)
at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
at WeblogicSoftware.Weblogic_Installer(WeblogicSoftware.groovy:313)
at WeblogicSoftware$Weblogic_Installer$2.callCurrent(Unknown Source)
at WeblogicSoftware.install(WeblogicSoftware.groovy:53)
at WeblogicSoftware$install$0.call(Unknown Source)
at WebtierBootstrapper.installWeblogicSoftware(WebtierBootstrapper.groovy:44)
at WebtierBootstrapper.installAll(WebtierBootstrapper.groovy:37)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step WebtierBootstrapper:installAll [FAILED]
[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
[java] Unable to locate or create a temporary directory for the Oracle Universal Installer.
Exception in thread "main" : Java returned: 1
at org.apache.tools.ant.taskdefs.Java.execute(Java.java:111)
at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
at WeblogicSoftware.Weblogic_Installer(WeblogicSoftware.groovy:313)
at WeblogicSoftware$Weblogic_Installer$2.callCurrent(Unknown Source)
at WeblogicSoftware.install(WeblogicSoftware.groovy:53)
at WeblogicSoftware$install$0.call(Unknown Source)
at WebtierBootstrapper.installWeblogicSoftware(WebtierBootstrapper.groovy:44)
at WebtierBootstrapper.installAll(WebtierBootstrapper.groovy:37)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step WebtierBootstrapper:installAll [FAILED]
Cause
[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
Resolution
- Uninstall the agent, referencing knowledge article 000031079 - "Online, Reinstall Required" message on web tier even after reinstalling with the new RSA Authentication Manager 8.x web tier SP1 patch 2 package
- Change the admin account to one that does not contain special character(s).
- Reinstall the web tier as admin or as different user account and type in the user that does not contain special character(s).
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