Unable to resynchronize a replica instance with an error at "downloading database dump to replica" in RSA Authentication Manager 8.x
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.6 or later
Platform: SUSE Linux Enterprise
O/S Version: SUSE Linux 12 SP4 or later
Product Description: RSA SecurID Appliance
Issue
It progressed the first 3 steps, but failed at "downloading database dump to replica".
Note that the customer attempted to force the replica instances out of sync.
Also note that transferring DBRefresh.groovy and ReplicationUtils.groovy from another deployment didn’t help as outlined in a KB article 000042470.
Cause
A log indicates that synchronization process didn’t create the pgdump in /tmp/ directory as shown in config.sh_SetupPrimary_synchronize_20240514200835
0 2024-05-14 20:08:33,610 INFO: One of the dependencies dirs doesn't exist: thirdparty
1 2024-05-14 20:08:33,611 INFO: One of the dependencies dirs doesn't exist: ../common-platform/thirdparty
3 2024-05-14 20:08:33,613 INFO: Arguments: [SetupPrimary.synchronize]
Exception in thread "main" Assertion failed:
assert tmpDir.isDirectory()
| |
| false
/tmp/rsa-install-2024-05-14-20-08-35
at org.codehaus.groovy.runtime.InvokerHelper.assertFailed(InvokerHelper.java:420)
at org.codehaus.groovy.runtime.ScriptBytecodeAdapter.assertFailed(ScriptBytecodeAdapter.java:663)
at com.rsa.plugins.install.CommandLineInstallEngine.initTmpDir(CommandLineInstallEngine.groovy:150)
at com.rsa.plugins.install.CommandLineInstallEngine.<init>(CommandLineInstallEngine.groovy:116)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at org.codehaus.groovy.reflection.CachedConstructor.invoke(CachedConstructor.java:83)
at org.codehaus.groovy.runtime.callsite.ConstructorSite$ConstructorSiteNoUnwrapNoCoerce.callConstructor(ConstructorSite.java:105)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallConstructor(CallSiteArray.java:59)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callConstructor(AbstractCallSite.java:238)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callConstructor(AbstractCallSite.java:242)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step SetupPrimary:synchronize [FAILED]Resolution
Particularly rsa-install-* directories.
To delete the directories and contents prior to 2024, type:
rm -rf /tmp/rsa-install-20[0-2][0-3]*
This should enable administrators to complete the manual resynchronization task successfully.
