"Unsuccessful publish to identity routers" message when trying to publish changes in the RSA SecurID Access Cloud Administration Console after registering an identity router
Originally Published: 2019-12-23
Last Modified: 2023-11-30
Article Number
Applies To
RSA Product/Service Type: Cloud Authentication Service
Issue
Unsuccessful publish to identity routers. Successful publish to cloud service.
The following message is found in the identity router's simplified log which can be viewed from: Cloud Administration Console > Platform > Identity Routers > Dropdown arrow next to Edit > View Log:
2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.appliance.core.ApplianceServiceImpl[790] - Starting Publish
2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.shared.appliance.ApplianceProperties[597] - Saving appliance.properties
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.shared.customer.CustomerServiceImpl[832] - the encryption seed from Controller does not match the current one in the SecureStore
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.appliance.core.ApplianceServiceImpl[869] - Publish failedCause
Resolution
Related Articles
How to recover from "Error: The private key could not be parsed" when trying to upload the RSA SecurID Access Identity Rou… Number of Views Passcode format error when trying to set a PIN thru a Cisco ASA Number of Views Server certificate validation error when trying to authenticate using the RSA Authentication Agent 2.0 for AD FS Number of Views AuthnContextValidator error when trying to authenticate using RSA Authentication Agent 2.0 for AD FS Number of Views Error Facts are not available when trying to authenticate using the RSA Authentication Agent 2.0 for AD FS Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Patches and Hotfixes Readme How to set up the REST RSA SecurID Authentication API for Authentication Manager 8.2 SP1 ServiceNow - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Group Policy Object Template Guide
Don't see what you're looking for?
