Upgrading RSA Identity Governance & Lifecycle 6.9.1 to 7.0.0 fails due to an NTP Service Connectivity issue
Originally Published: 2017-10-20
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
-------------------------------------------------------------------------- Checking hostname configuration... -------------------------------------------------------------------------- Checking /etc/hosts file entry... -------------------------------------------------------------------------- Checking minimum disk sizes... -------------------------------------------------------------------------- Checking for only one UID 0... -------------------------------------------------------------------------- Checking for NTP Service Status... ... Failing install, NTP server connection issue
Cause
Resolution
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
Workaround
- Run these commands:
/sbin/service ntpd stop chkconfig ntpd off mv /etc/ntp.conf /etc/ntp.conf.org
- Remove the /var/run/ntpd.pid file if it exists.
- Restart the installation.
Related Articles
Performance issue with Change Request generation from a Review to Revoke a large volume of access in RSA Identity Governan… Number of Views Web-Tier Issue after SP1 P12 Installation Number of Views Fortigate SSL VPN Timeout Issue with Approve/Biometrics Number of Views “An issue with handling encryption was encountered" with IBM JDK 1.8.0_281 and later in RSA Identity Governance & Lifecycle Number of Views Urgent Notice: Issue with Embedded IDR Image Downloads Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA-2022-12: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
