After upgrading RSA Authentication manager to version 8.6, users AnyConnect are not able to authenticate
Originally Published: 2021-09-23
Last Modified: 2023-09-22
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.6.0
Platform: null
Platform (Other): null
O/S Version: null
Product Name: null
Product Description: null
Issue
Cause
Resolution
To Turn on Verbose logging. Go to the Operations Console->Deployment Configuration->Radius Servers. Select your Primary AM server in the dropdown menu
Select Manage Server Files, edit radiusd.conf. Increased radius logging from debug_level=0 to debug_level=2
Workaround
In the Radius client list., if you see any more Radius clients with Make/Model set to Cisco PIX FW. change them too
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