What happens when you reach the license limit of RSA Authentication Manager?
3 months ago
Originally Published: 2014-08-19
Article Number
000066197
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
The following error is seen when trying to assign a token to a user:

There was a problem processing your request. License violation, active user limit exceeded.

Resolution
When the license limit is exceeded, the administrator can no longer assign tokens or fixed passcodes to users; however, authentication will continue for those existing users with tokens assigned.

A license that has exceeded the active user limit means that you will need to do one of the following in order to assign tokens to new users:
  • Upgrade your license to accommodate the number of users to whom you wish to assign tokens, and/or
  • Run reports on the current users with tokens in your database and do some housekeeping to unassign tokens from users that no longer need them. See the RSA Authentication Manager 8.3 Administrator's Guide for information on licenses.
Here are examples of errors that will be seen when exceeding the active user limit with an RSA Authentication Manager 8.3 primary that has a ten user license installed.
  • When nine users have been assigned one or more tokens/fixed passcode:
Warning: Your system has exceeded 85% of the licensed user limit.
 
StatusLicensed FeatureLimitActual
Approaching LimitUsers with Assigned Authenticators109

 

  • Nine users have assigned token(s) or a fixed passcode.  An administrator assigns a single token or fixed passcode to a user who had not previously had a token or fixed passcode assigned:
Warning: Your system has exceeded 95% of the licensed user limit.
 
StatusLicensed FeatureLimitActual
Approaching LimitUsers with Assigned Authenticators1010
  • Ten users have assigned token(s) or fixed passcode. An administrator assigns a single token to a user where the user had no token assigned before.
Warning: Your system has exceeded 95% of the licensed user limit.
 
Table 2 StatusLicensed FeatureLimitActual
Approaching LimitUsers with Assigned Authenticators1011
  • Eleven users have an assigned token. An administrator assigns a single token toa user where the user had no token assigned before.
Warning: Your system has exceeded the licensed user limit.
  • During the administrative task of assigning the token to the user a message appears:
There was a problem processing your request. License violation, active user limit exceed.
Notes
Please contact your local RSA sales representative or RSA reseller regarding the cost of upgrading the license and maintenance for RSA Authentication Manager.
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