When terminating a user, the associated GoogleApps account is not disabled in RSA Identity Governance & Lifecycle
2 years ago
Originally Published: 2016-09-13
Article Number
000043122
Applies To
RSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 7.0.1, 7.0.2
Issue
When terminating a user in RSA Identity Governance & Lifecycle  (Users > Users > Create Request > Terminate User), the associated GoogleApps account is not disabled when the option Disable accounts in request is checked on the Termination Form.
 
User-added image
 

 

Cause
The GoogleApps Application created in RSA Identity Governance & Lifecycle did not have the ability to allow disabling and locking of accounts. As a result, the change request associated with the user termination did not create a change request item for disabling the account. The termination should generate two change request items; one for disabling the account and the other for terminating the user.


EXAMPLE

Here is the actual request:

User-added image

Here is what the request was expected to have:

User-added image



 

Resolution
This issue is resolved in RSA Identity Governance & Lifecycle 7.1.0. The GoogleApps wizard has been redesigned to include the ability to disable and/or lock accounts.
 

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