When terminating a user, the associated GoogleApps account is not disabled in RSA Identity Governance & Lifecycle

3 years ago

Originally Published: 2016-09-13

Article Number

000043122

Applies To

RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2

Issue

When terminating a user in RSA Identity Governance & Lifecycle (Users > Users > Create Request > Terminate User), the associated GoogleApps account is not disabled when the option Disable accounts in request is checked on the Termination Form.

Cause

The GoogleApps Application created in RSA Identity Governance & Lifecycle did not have the ability to allow disabling and locking of accounts. As a result, the change request associated with the user termination did not create a change request item for disabling the account. The termination should generate two change request items; one for disabling the account and the other for terminating the user.

EXAMPLE

Here is the actual request:

User-added image

Here is what the request was expected to have:

User-added image

Resolution

This issue is resolved in RSA Identity Governance & Lifecycle 7.1.0. The GoogleApps wizard has been redesigned to include the ability to disable and/or lock accounts.

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