This article applies to customers and partners who have already registered for RSA Community and/or Partner Portal access and are trying to configure an MFA authenticator for their account for the first time.

When I visit the MFA Enrollment page and enter my User ID, I am presented with the error message "Failed to Log In – Unsuccessful authentication" and am unable to proceed.
 

When this issue occurs, it is likely due to a synchronization issue with the account that needs to be resolved by RSA Support.

If you are experiencing this issue and are certain that you have already registered for access, please contact RSA Support (using this form if you are unable to log in to access the Case Portal) for further assistance, and reference this article for context.