No match is found when attempting to list token by serial number for unassigned token in RSA ACE/Server 5.1.1
Originally Published: 2004-03-05
Last Modified: 2023-10-06
Article Number
000061303
Applies To
RSA ACE/Server Quick Admin
Issue
No match is found when attempting to list token by serial number for unassigned token in RSA ACE/Server 5.1.1
Cause
Quick Admin's design intent is that of a help desk tool; it was not intended to have full administrative functionality. In troubleshooting normal user issues, the token would be assigned.
Resolution
There has been a design change in RSA ACE/Server 5.2 that enables Quick Admin to list token information by token serial number for unassigned tokens. There is no plan to retrofit this design change at this time.

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