SID: sd_login error unable to communicate with Authentication server
Originally Published: 2006-10-11
Last Modified: 2023-10-06
Article Number
Applies To
Microsoft Windows
Issue
On step 6 of the Appliance setup, the Administrator was assigned a token and when a test authentication was attempted the following error was seen: SDlogin Error : Unable to communicate with Authentication Server
Resolution
Skip step 6 and go to step 7, restart the appliance and the setup should complete successfully.
NOTE: These symtoms will also occur if the license imported on the appliance failed for some reason. To confirm if this is the problem, view the file:
C:\authmanager\installfiles\configurereport.txt
and verify if it contains text similar to this:
Configuring Primary 1.2.3.4 Machinename
1 file(s) copied.
1 file(s) copied.
1 file(s) copied.
1 file(s) copied.
RSA Authentication Manager Configuration Utility 6.1 [300]
unable to read license. sdconfig exiting...
Error: Configuration Failed 1
The next step is to verify the license files are valid by calling RSA Technical Support.Related Articles
Updated: SecurID Announces the Upcoming Release of the iOS and Android App Number of Views "An SQL Exception has occurred" error is thrown in RSA Governance and Lifecycle 7.0.1 when attempting to rollback a workfl… Number of Views Alert sent 'EM-006 : Unable to communicate with Network Controller' Number of Views Workflow editor pop-up "An error occurred communicating with the server" in RSA Identity Governance and Lifecycle Number of Views Primary does not communicate with replica. Activity monitor does not show messages. Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA Authentication Manager 8.9 Patches and Hotfixes Readme How to set up the REST RSA SecurID Authentication API for Authentication Manager 8.2 SP1 How to download full kits, service packs, and patches from RSA Link for RSA Identity Governance & Lifecycle
Don't see what you're looking for?
