Event explorer install error: 'file c:\program files...Copyright?1996...' error
3 years ago
Originally Published: 2009-06-28
Article Number
000044122
Applies To
enVision 4.x
Issue
Resolve installation error to install event explorer

You see below pop up windows when installing event explorer

 

Feature transfer error

Feature: Default Feature

Component: help

File: c:\program files\network intelligence corporation\event explorer\help\content\DocumentScrap 'Copyright?1996....'

Error: File, directory or disk error


Cause
The problem is due to EE 4.0 contains a file that has the copyright symbol in the file name. There are some non English OS will incorrectly interpret this symbol as ??? (e.g: simplified Chinese). This will cause installation to fail
Resolution
Make  temporary  change the region and language setting in Control Panel to English, then proceed with the installation. After that setting it back to your desired region.