IIS Web Agent 7.1.2 has high CPU utilization
2 years ago
Originally Published: 2014-01-29
Article Number
000044161
Applies To
IIS 7.0, IIS 7.5 or IIS 8.0

Microsoft hot fix http://support.microsoft.com/kb/2618982
After you install this hotfix, you must restart the computer if IIS was running when you install this hotfix
Problem persists after this fix

 
Issue
RSA Authentication Manager IIS Web Agent 7.1.2 is slow and shows high CPU utilization.
PipeServer.exe is consuming almost 100% of the CPU.

RSA Authentication Agent 7.1 for web shows high CPU utilization under authentication load.

 Pipeserver.exe indicates high CPU utilization in task manager. This symptom is noticed only on machines with SP1 on 2008 R2 server. This issue does not exist on Windows 2008 or 2008 R2.
Resolution
Latest IIS Web Agent, version 7.1.3 should address this.  As of Jan. 2014 this was not yet posted to emc web site for RSA web agent download, try SFTP

32-bit version

https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=966201170&arg12=downloaddirect&transaction=signon&quiet=true 

or 64-bit version

https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=966220677&arg12=downloaddirect&transaction=signon&quiet=true