Error: '** FIND FIRST/LAST failed for table replace-token-buffer.(565)' when unassigning replacement token and 'this token is curently locked by another administrator.' appears.
Originally Published: 2002-01-25
Article Number
Applies To
RSA Authentication Manager 6.1.2
UNIX (AIX, HP-UX, Solaris)
Issue
Error: "** FIND FIRST/LAST failed for table replace-token-buffer.(565)" when unassigning replacement token and
"this token is curently locked by another administrator." appears.
Error: "The token to be replaced has been deleted, possibly by another administrator"
Error :"cannot lock the token" appears on the log monitor
Cannot unassign replacement token
Cannot delete token
If a replacement token does its initial authentication to a replica AM and the same token is modified in some way on the primary before the replica pushes
over the changes then the token record can end up with invalid data in its iReplacing or iReplaced fields.
Observable results are conflicting views from the admin GUI (for example, edit user shows no tokens but edit token shows that token is assigned) or
"ACCESS DENIED, can't lock token" log messages on subsequent authentication attempts.
Resolution
This issue has been addressed in BugID 60303. A hot fix is available from RSA Customer Support.
Please contact RSA Technical Support and request Authentication Manager 6.1 hotfix 60303.
The hot fix consists syncsrvc.exe (for RSA server running Windows) and it needs to be replaced in ace/prog directory.
The fix for server running on UNIX consists the file acesyncd and it needs to be replaced in ace/prog directory.
Notes
Related Articles
Why do tokens disappear from RSA ACE/Server database when replacement token is activated? Number of Views RSA Authentication Manager 8.x import of replacement certificate fails with the error This certificate is already imported Number of Views SCIM API for User Replacement Number of Views Assign a Replacement Token Number of Views How to transfer an existing RSA SecurID token PIN to a replacement token in RSA Authentication Manager 8.x Number of Views
Trending Articles
How to recover the Application and AFX after an unexpected database failure in RSA Identity Governance & Lifecycle Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
