too many email notification for some incidents
2 years ago
Originally Published: 2015-08-14
Article Number
000063006
Applies To
RSA Product Set: DLP
RSA Version/Condition: 9.6 SP2 P3
 
Issue
Customer is complaining that they are receiving too many email notifications for some incidents after upgrade DLP to 9.6 SP2 P3
Resolution
Install the attached patch
Take a backup of EM_INSTALL_DIR\webapps\root\WEB-INF\classes\com\tablus\tem\notification\AbstractIncidentEscalationListener.class
Copy the class file in the zip attachment into above mention directory.
Restart EM service.