JeffBerry (Customer) asked a question.
We run RSA AM internally (no cloud integration) and have MFA Agent (2.4 at the moment) installed on most of our servers. The vast majority are 2016 or newer but we still have a few 2008 R2 servers around unfortunately. I know it's old/unsupported/etc but, but RSA auth has been working fine on these servers until the latest patch (8.9 patch 2) which seemed to break authentication on the 2008 R2 servers. The 2016 servers still work with no issue, but the 2008 servers now just prompt for the reserve password.
Anyone run into this or have any suggestions? I checked the logs and all it really says is ServerConnectionFailed. I can ping the RSA AM server fine, and like I said things are working fine on the newer servers.
@JeffBerry (Customer) ,
RSA MFA Agent 2.4 is not supported on Windows 2008 R2 servers. Please see the RSA MFA Agent for Windows Platform Support Matrix for additional details, including links to the MFA Agent 2.4 for Microsoft Windows Installation and Administration Guide that lists the supported OS for that agent.
The recommendation would be to install your agents on a supported operating system so that they continue protecting your environment.