Error "Unable to generate TSF URL" on RSA Authentication Manager 8.x

[#1]

Article Number

000039974

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1, 8.2, 8.3, 8.4, 8.5, 8.6

Issue

While distributing CTF Token to the user on RSA Authentication Manager 8.x, the following error occurs.

Unable to generate TSF URL
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Cause

• The Name of the user has a bogus character.
•  User ID, First Name or Last Name included '&' or '<' 

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Resolution

• Rename the user in the internal database/external identity source, without special cases '&' or '<' or an umlaut (ü) in User ID, First Name or Last Name to be able to successfully distribute the token with CTF format.

Workaround

A workaround is distributing the token with stdid file format. 

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