How to reset the token PIN in the RSA Authentication Manager 8.x Self-Service Console when the existing PIN is forgotten

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Article Number

000036611

Applies To

RSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.x

Issue

This article outlines how a user can reset the PIN from the Self-Service Console without contacting the administrator to clear the forgotten PIN.
 

Task

The administrator with the super admin role needs to setup the following on Authentication Manager primary server:

1. From the Security Console, click Setup > Self-Service Settings.
2. On the Settings page, under Customization, click Enable or Disable Self-Service Features.
3. Under Set Display Options for Troubleshooting, select Display I forgot my PIN option.

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4. Click Save.

Resolution

Users can login to the Self-Service Console using their password and reset their PIN.

1. Login to the Self-Service Console.
2. Click on Troubleshoot.

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3. Click the I forgot my PIN option and click OK.

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4. When prompted, create and confirm the new PIN then click OK.

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5. Now test your token and new PIN by entering your user name and passcode then click Test.

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Notes

• This solution only works for RSA SecurID software and hardware tokens.
• Refer to the article on How to Set the Authentication Method for the Self-Service Console.