Token Import Not Showing Security Domain Dropdown in the RSA Authentication Manager 8.x

[#1]

Article Number

000039738

Applies To

RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 or later
O/S Version: Suse Linux Enterprise Server (SLES) 11 SP4 or later
Product Name: Authentication Manager
Product Description: null

Issue

When administrator logs in Security Console and opens Token Import Job, it doesn’t show Security Domain Dropdown menu under Administrative Control. Administrators with correct Administrative Scope in the selected Security Domain should be able to manage and assign these tokens.
[Working system] 
Image description
[Problematic system]
Image description
Image description

Cause

This is observed when there is a local DNS issue that the Security Domain Dropdown menu is failing to present correctly.

Resolution

1. Ensure the RSA Authentication Manager is locally resolvable. Check forward and reverse lookup with nslookup <fqdn> and nslookup <IP>
2. Ensure administrators access Security Console with correct URL, https://<FQDN>/sc or https://<FQDN>:7004/console-ims
3. Administrators may need to update the host's file with AM Server entry in the local machine if there is a DNS issue.