Account Access and Ownership Review result progress bar does not show 100% though all items are completed in RSA Via Lifecycle and Governance

3 years ago

Originally Published: 2016-09-14

Article Number

000043149

Applies To

RSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 7.0.0, 7.0.0 P01

Issue

The progress bar for Completion Status is not showing 100% completed in the Account Access Ownership Review for entitlements that have already been submitted and approved, as in the example below:

Cause

This is a defect (ACM-61086). Engineering found that the issue was with cached account subcomponents not being updated with a revoked state when the parent account is marked as revoked.

One of the use cases which caused this issue is mentioned below:

Run an account access and ownership review with the Maintain button selected by default.
Login as one of the reviewers

3. Select two accounts then select Bulk Actions > Select Revoke > OK.

Click on Save > Save and Exit.

Open the review again and select the same two accounts then click Bulk Actions and click OK without selecting any of the three States.

Now click Revoke for those two accounts then click on OK then Signoff.

You can see all items are completed.

Click on the Not Signed-off tab. You will see the two items which were signed-off in the steps above are included here, which is incorrect. These should not be here because we signed off on them in step 6.

The signed-off tab is showing all the accounts again including the two that incorrectly show on the Not signed-off tab.

Resolution

This defect is fixed in patch 7.0.0 P02.

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