Change requests generated from rule type "Role Missing entitlements" remain in pending verification status in RSA Identity Governance & Lifecycle
Originally Published: 2019-04-26
Last Modified: 2023-10-06
Article Number
000046522
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0

 
Issue
Change requests generated from rule type "Role Missing Entitlements" remain in pending verification status in RSA Identity Governance & Lifecycle after a collection runs.
Cause
In this particular case, the cause of this behavior is the indirect relationship processing of the associated Account Data Collector (ADC) was failing.
Resolution
A full refresh of the ADC resolved both the indirect relationship processing failure and the issue with change requests remaining in pending verification if generated from a Role Missing Entitlements Rule.

Please contact RSA Support for steps on enabling a refresh of an Account Data Collector.
 

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