Connection to Cloud Authentication service via Security Console fails with an error; ""Failed to register to the Cloud Authentication Service. Connection failed to Cloud Authentication Service."
Originally Published: 2019-11-18
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4.0
Platform: Linux
O/S Version: SUSE Linux 12
Patch 6
Issue
"Failed to register to the Cloud Authentication Service. Connection failed to Cloud Authentication Service." Though port 443 is open and connected the SSL connection is failing.
wget --no-check-certificate --bind-address 10.104.29.11 https:// company.auth.securid.com/secure-connector-fe/health.api
--2019-11-12 17:38:07-- https://company.auth.securid.com/secure-connector-fe/healt h.api
Resolving company.auth.securid.com (company.auth.securid.com)... 191.237.yy.xxx
Connecting to company.auth.securid.com (company.auth.securid.com)|191.237.yy.xxx|:443. .. connected.
Unable to establish SSL connection.
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