Error message when attempting to register on the RSA Community (The Salesforce record provisioning for the user failed with an exception – Insert failed. First exception on row 0: first error: UNKNOWN_EXCEPTION)
Originally Published: 2026-03-10
Article Number
Applies To
RSA Community
Issue
- When a user attempts to register on the RSA Community, they see the following error:
The Salesforce record provisioning for the user failed with an exception – Insert failed. First exception on row 0: first error: UNKNOWN_EXCEPTION, a group membership operation initiated by user ID 0054u000009Mkmu is already in progress: []
- A record is written for the user in Salesforce but not in CAS.
- Pending or failed registration attempts show in Salesforce for the user.
Cause
TBD
Resolution
If you are trying to register on the RSA Community and see that error, please contact support for assistance. We will open an internal IT ticket on your behalf to correct the error.
Related Articles
Error message "A server error has occurred" when attempting to register for an RSA Community account Number of Views Unable to register an RSA SecurID Access SSO application in the Cloud Administration Console Number of Views Connection to Cloud Authentication service via Security Console fails with an error; ""Failed to register to the Cloud Aut… Number of Views Authentication Manager version 8.5: Failed to register to the FedRamp - Govcloud Cloud Authentication Service Number of Views Register User form sending _AFX_FORCE_REGISTER_USER_CHANGE_PWD in RSA Governance & Lifecycle Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 RSA Authentication Manager 8.9 Release Notes (January 2026) Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU Disabling weak ciphers using port 1813 in RSA Authentication Manager 8.3 patch 1
Don't see what you're looking for?
