Convert a file-based RSA SecurID software token from .sdtid (CTF) format to a QR code failed with error "Java is not recognized"
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
java -jar TokenConverter.jar android1x.sdtid -android -qr -o qrCode.jpeg
Cause
Resolution
- Visit the Official Oracle website.
- Download the latest version of the JDK that matches your operating system.
- Run the installer and follow the on-screen instructions.
- After installation, set the
JAVA_HOMEenvironment variable to the JDK installation directory.- On Windows: Right-click on the "This PC" or "My Computer" icon on your desktop or File Explorer and select "Properties." In the System window, click on "Advanced system settings" on the left-hand side. You can now copy the environment variables.
- In the System Properties window, click on the "Environment Variables" button.
- In the "System Variables" section, click on the "New" button.
- Set the "Variable name" as
JAVA_HOME. - In the "Variable value" field, enter the path to the JDK installation directory. For example, if the JDK is installed in "C:\Program Files\Java\jdk1.8.0_XXX" (where XXX represents the specific update number), enter that path.
- Click "OK" to save the changes.
- Open the cmd and execute: java -version
- Expected output: Java JDK installed version
- Expected output: Java JDK installed version
Related Articles
QR Code Failure After Replacing the Virtual Host Certificate 86Number of Views Invalid tokencode failures and expired QR code alerts in RSA SecurID Authenticate app 250Number of Views Dynamic Seed provisioning using QR Code 798Number of Views Failed to generate QR Code error when trying to activate software token using QR code in RSA Authentication Manager 8.x Se… 661Number of Views QR code not displaying in the RSA Authentication Manager Prime Self-Service Portal (SSP) 355Number of Views
Trending Articles
How to generate a PASSCODE for manual entry on a Ericsson R380 WAP phone RSA Authentication Manager Upgrade Process How to Understand the Difference Between RSA Authentication Manager Licenses and SecurID Token Assignments How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?