DLP - users cannot uninstall endpoint
2 years ago
Originally Published: 2015-08-18
Article Number
000062307
Applies To
RSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
 
Issue
user cannot uninstall endpoint, 
user cannot find the RSA DLP Endpoint Agent in add/remove programs
Resolution
1. In Enterprise Manager, click Admin > Endpoint > Endpoint Groups.
The Endpoint Groups page appears.
2. Click the name of the Endpoint group that you want to view.
The Endpoint Group - New/Edit page appears in view-only mode, showing the configuration of the Endpoint group that you selected.
3.make sure the option " Show the Endpoint service in the computers' Add/Remove Programs list" is checked 
4.wait for the configuration to be pushed on the endpoint