How to identify a failed hard drive on an RSA SecurID A250 hardware appliance
Originally Published: 2019-08-02
Article Number
Applies To
RSA Product/Service Type : Authentication Manager
RSA Version/Condition: 8.x
Platform: Hardware Appliance A250
Issue
Resolution
- Download RAID CMDTool2 for Linux from Intel.
- Unzip ir3_CmdTool2_Linux_v8.07.16.zip and copy CmdTool2-8.07.16-1.noarch.rpm to the /tmp/ directory on the appliance using WinSCP, SCP, etc.
- Launch an SSH client, such as PuTTY.
- Login to the RSA SecurID Appliance as rsaadmin and enter the operating system password.
Note that during Quick Setup another user name may have been selected. Use that user name to login.
- Switch to root using the command:
sudo su -
- Change the permission on the file to Read|Write|Execute:
chmod 775 /tmp/CmdTool2-8.07.16-1.noarch.rpm
- Install the package using the following command:
rpm -ivh /tmp/CmdTool2-8.07.16-1.noarch.rpm
- Run the following command to show a summary of your RAID array status
/opt/MegaRAID/CmdTool2/CmdTool264 -ShowSummary -aALL
A healthy output should look like the example below, where the Hardware State is equal to Online and Virtual Drives state is set to Optimal:
System
Operating System: Linux version 4.4.156-94.64-default
Driver Version: 07.701.17.00-rc1
CLI Version: 8.07.16
Hardware
Controller
ProductName : Intel(R) Integrated RAID Module RMS25CB080(Bus 0, Dev 0)
SAS Address : 5001e6788a5ef000
FW Package Version: 23.12.0-0013
Status : Optimal
BBU
BBU Type :
Status : Healthy
Enclosure
Product Id : SGPIO
Type : SGPIO
Status : OK
PD
Connector : Port 0 - 3<Internal>: Slot 1
Vendor Id : HITACHI
Product Id : HUC10606 CLAR600
State : Online
Disk Type : SAS,Hard Disk Device
Capacity : 557.861 GB
Power State : Active
Connector : Port 0 - 3<Internal>: Slot 0
Vendor Id : HITACHI
Product Id : HUC10606 CLAR600
State : Online
Disk Type : SAS,Hard Disk Device
Capacity : 557.861 GB
Power State : Active
Storage
Virtual Drives
Virtual drive : Target Id 0 ,VD name
Size : 557.861 GB
State : Optimal
RAID Level : 1
Exit Code: 0x00Notes
- Optimal. Both hard drives in the array are working properly and data is mirrored between the hard drives.
- Critical. One hard drive isn't working as expected, but the array is still operational, but not fully redundant.
- Rebuilding. Data is being copied from one hard drive to the other. Array is operational, but not fully redundant.
- Offline. Both hard drives aren't working properly and array isn't operational.
- Online. Hard drive is part of the array and working properly.
- Unconfigured Good. Hard drive is OK, but is not part of the array and has no data on it.
- Unconfigured Good (Foreign). Hard drive is OK, but it has configuration on it that the RAID controller cannot recognize.
- Rebuilding. Hard drive is OK and is copying data from the other hard drive in the array to achieve full redundancy for the array.
- Unconfigured Bad. Hard drive is not OK. Hard drive has a logical failure.
- Failed: Hard drive is not OK. It has a physical failure.
- Missing: Hard drive has been removed from the server or is facing a physical failure.
If more data is needed with regard to the RAID status, you can collect RAID logs using the steps in article 000037640 - How to collect RAID logs using Intel RAID CmdTool2 for the RSA SecurID A250 Intel-based Hardware Appliances S2600GZ/GL.
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