RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: VMware
O/S Version: ESXi 5.0
Some users receiving errors when attempting to login and they are asked immediately to wait for the next token code.
Log Level: INFO
Action ID: 23021
Activity Key: Next tokencode mode activated for token
Description: Next tokencode mode activated for token serial number “0001418xxxxx” assigned to user “xxxxx” in security domain “SystemDomain” from “xxxx AD” identity source
Time on Primary and Replica is different.
Above log also has a field
Instance Name: <primary> vs. <replica(s)>
look at authentication activity over a period of time, may see something like
5/18/2016 4:29:26 PM AUTHN_METHOD_SUCCESS <replica>
5/19/2016 7:32:07 AM Next tokencode mode activated for token <primary>
Where success followed immediately by NTC, so this is not a failure related NTC
Fix time, specifically time source on Primary and all replicas.
Run ./rsautil sync-tokens -I to clear NTC and lockouts, but this is only a patch. If the Primary and replica times are more than 2 minutes apart, this problem will keep happening whenever a user authenticates against one then the other.
See also KB 000027095 - Explanation of Next Token Code Mode and Small Medium and Large Windows in SecurID Authentication
Related Articles
Java error "Received fatal alert: handshake_failure" when opening RSA enVision Event Explorer 101Number of Views Generic REST Collector test fails with 'Unexpected response content type received. Expected content type is: application/j… 346Number of Views Users receiving emails for a deleted review result in RSA Via Lifecycle and Governance 52Number of Views When starting Certificate manager the error: 'unknown directive 'use_ldapv3_for_publishing' outside database definition (i… 10Number of Views Reviewers receive email reminders after completing a review if they cannot sign-off on their own entitlements in RSA Ident… 46Number of Views
Trending Articles
How to download full kits, service packs, and patches from RSA Link for RSA Identity Governance & Lifecycle RSA Authentication Manager 8.9 Patches and Hotfixes Readme How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings. RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device