RESTful Web Service Connector capability test fails with unauthorized (401) error when using Basic authentication in RSA Governance & Lifecycle
Originally Published: 2024-06-04
Last Modified: 2024-07-15
Article Number
000072393
Applies To
  • RSA Product Set:  RSA Governance & Lifecycle
  • RSA Version/Condition: 8.0
Issue

Upon creating a RESTful Web Service Connector for an endpoint (such as, Service Now) using Basic authentication type, the Test Connector Capability 'Update Account' fails with a 401 error. In Postman the same test works, returning a 200 OK success message.

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Cause
For Authentication Type Basic, the Authorization header is not being set resulting in an unauthorized error.
Resolution
This is resolved in the following version/patch:
  • RSA Governance & Lifecycle 8.0 P02

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