RSA Authentication Manager 8.2 upgrade applied to Dell R710 hardware and reboot not completing
Originally Published: 2017-06-09
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2
Issue
The /var/log/messages file may have a significant gap in time as the gap from 13:07:49 to 13:37:51 as shown below. Why are the code snippets from a 3.0 server in our lab and not from an 8.2 machine?
Jul 20 13:07:49 cs-appliance3-02 ntpd[8625]: switching logging to file /var/log/ntp Jul 20 13:07:49 cs-appliance3-02 /usr/sbin/cron[8637]: (CRON) STARTUP (V5.0) Jul 20 13:37:51 cs-appliance3-02 – MARK – Jul 20 13:37:51 cs-appliance3-02 sudo: rsaadmin : TTY=unknown ; PWD=/opt/rsa/am/server ; USER=root ; COMMAND=/opt/rsa/am/utils/bin/appliance/queryTimeSettings.sh
Additionally after booting completes, the kernel log (dmesg) will be flooded with messages similar to the following:
pci 0000:01:00.0: vpd r/w failed. This is likely a firmware bug on this device. Contact the card vendor for a firmware update.
Cause
Resolution
- Allow the server time to reboot, which has been seen as long as 60 minutes.
- Download RSA Authentication Manager 8.2 SP1 from RSA Authentication Manager 8.2 SP1 Downloads
- Apply the service pack following the steps in the readme.
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